SUPPORT

		We have built our reputation by offering the most responsive support in the profession. Dolphin’s technical support team is experienced in incorporating imaging, management and diagnostics technologies into your practice. We know our products well and understand your industry. Our support is available 7 days a week, 24 hours a day via one or more various platforms: • Webinars • Webinar Archive • Frequently Asked Questions • Live Chat • Phone • Email • Dolphin Update Service
		• Webinars. We believe training is the first and most proactive step you can take to avoid encountering issues when using your Dolphin system. We offer a variety of free live webinars on specific programs, features and functions. All webinars are conducted by a certified Dolphin Trainer. Click here for details and to view a current schedule.
		• Webinar Archive. Maybe you’d rather view a webinar on your own schedule. No problem! Just visit the new Webinar Archive, a constantly growing series of online tutorials on specific Dolphin software programs and features. If you don’t find what you’re looking for, chances are it will appear soon. Feel free to drop us a line with your wish list at training@dolphinimaging.com.
		• Frequently Asked Questions. Before picking up the phone to call our friendly support personnel, visit our FAQ page to view a Dolphin-dedicated list of most frequently asked questions, with answers provided. If your question is not on the list, you still have one more option for accessing support before dialing the phone…
		• Live Chat: This user-friendly means of communicating connects you directly with a support representative via instant messaging technology. Access the same personal, competent support staff in an instant message! The service is available 6:00 a.m. to 3:00 p.m. PT (9:00 a.m. to 6:00 p.m. ET), and is currently in beta testing. To try it out, click Note that you will be asked to enter your contact information before connecting with a live tech.
		• Phone. We understand that sometimes there's nothing quite like a kind voice on the other end of the phone. In these situations, feel free to call our support lines! 800.548.7241 (U.S. & Canada) +1.818.435.1368 (International) 800.548.7241 (off-hours emergency)*
		• Email: Our expert staff is checking its inbox for your technical questions! Email us at support@dolphinimaging.com. A technician will respond as soon as possible.
		• Dolphin Update Service. Do you know about DUS? Our new Dolphin Update Service (DUS) automatically handles updates for all of your Dolphin software. You no longer have to wait for CDs to arrive in the mail, or call support, or download and install updates manually. For details and to enroll visit here.
		Office hours: Monday-Friday, excluding major U.S. holidays 5:00am - 6:00pm Pacific Time 8:00am - 9:00pm Eastern Time Fax Number +1.818.435.1369

*Off-hours emergency support is available before or after 5:00am - 6:00pm Pacific Time.