2010 Dolphin Meeting, Las Vegas
Nearly 700 Dolphins turned out for the 2010 Dolphin Meeting in Las Vegas the first weekend in March, making it one of the biggest and most exciting meetings to date. The plush accommodations of The Palazzo at The Venetian proved to be a perfect setting for learning, hands-on training, and after-hours entertainment.Opening Remarks
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Chester Wang kicked off the three-day event with a quick overview of what’s been going on at Dolphin and what to expect in the coming year. He reminded the crowd to participate in the monthly training webinars series, and encouraged everyone to submit the Customer Service Survey being sent out monthly to random groups of users. Then he introduced Eric Millan, manager of the technical support team, and encouraged everyone to contact Eric directly with their questions and concerns. Chester also talked about Dolphin’s most recent partnerships with Spear Education and the Smiles Change Lives nonprofit organization. |
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Todd Blankenbecler then took the stage and gave a run-through of what’s new in Dolphin Management, reminding that Hummingbird Reports are now available. He also pointed out that we now have THREE Dolphin Management Legend Series modules: The Roncone Modules; Zuelke Financial expert®; and Charlene White’s SOS Systematic Office Solutions. He explained the new PCI Compliance Standards that will take effect in July, and urged all credit card integrators to adjust their systems to stay compliant. | |
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Ken Gladstone then came on stage to tell about the newest features in Dolphin Imaging. He urged all Aquarium users to stay current on support contracts in order to receive monthly updates of new movies. His presentation was so hot, his laptop glowed! |
Classes and Speakers
A lineup of 16 Guest Presenters featured experts from all corners of the industry, including practice management consultants, private practitioners, and clinical researchers:
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Ms. Jill Allen gave pointers on orthodontic billing codes. | |
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Dr. Marc Lemchen addressed the audience on the orthodontic applications of artificial intelligence. | |
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Ms. Rosemary Bray presented on the importance of communication | |
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Drs. Jason Cope and John Graham talked about TADs. | |
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Mr. Chris Bentson discussed practice trends. | |
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Ms. Charlene White conducted a workshop on teamwork. | |
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Mr. Paul Zuelke divulged his secrets to granting credit and staying profitable. | |
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Dr. James Mah talked about the evolution of radiology and 3D. | |
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Ms. Karen Moawad told the crowd about the importance of practice data and statistics. |
As always, the Computer Lab proved to be a popular gathering place…
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Dr. Greg Ogata gives Ken Gladstone (far left) some tips and tricks. Also pictured are Swann Liao, Dolphin Imaging software developer, and Dr. Nico Vrijens, Dolphin user in Netherlands and a Guest Presenter at 2010 Dolphin Meeting (far right). | |
| Dr. Francesco Garino shares his clinical knowledge with Paul Goodman, Ken Gladstone and Alessandro Manzoli of Major Partner, Dolphin distributor in Eastern Europe. |  |
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Karen Moawad of Hummingbird Associates (left) and Loryn Steinrad, Dolphin Management software quality assurance engineer, explain the new Hummingbird Reports now available in Dolphin Management. | |
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| Go ahead…ask us a question! From left: Eric Millan, manager of technical support; Chuck Torres, support tech; Paul Goodman, imaging software developer; Ken Gladstone, manger of imaging software products; David Fischer, imaging software developer; Jon Eifer, support tech; and Kristofer Sneed, support tech. | ||
And of course there was plenty of time for leisure…
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Shavon Owens, marketing assistant, got her photo taken with Marilyn and Elvis. | |
| What’s a party without a conga line? |  |
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Yep—a chocolate fountain! | |
| Sonya Lester-Rowe (left), Dolphin director of operations, and Linda Homel, sales rep and Dolphin meeting coordinator, relax at the Friday Night Party. |  |
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Extreme seriousness is required to sell software. Clockwise from left: Dolphin sales reps Joe Bautista; Bob Ingersoll; Tanner Sharp; and Jeff Brockway. | |
| Joanna Tavanlar, training coordinator, checks her voicemail outside the Computer Lab. |  |
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Casey Scandlyn, support tech (left) and Paul Phillips, senior software engineer, find the winning ticket outside a lecture room. | |
“I learned so very much from all the courses I attended! I now have the tools to incorporate with knowledge I had previously, to my learning experience and findings from the 2010 Dolphin Meeting.” –Cristie Ragazzo, Dr. Jacqueline Brown, Silver Springs, MD
“Great conference this year—I’m still processing all of the new information. Thank you!”
–Dr. David Hughes, Springfield, VA
“My entire team found the meeting very informative and productive.”
–Dr. Richard F. Ceen, Professor & Director, Orthodontic Graduate Program, Baylor College of Dentistry, Dallas, TX
“I want to say thank you to you and to ALL Dolphin staff for organizing such a beautiful and interesting event. I learned a lot, and most importantly I had the opportunity to talk with lot of people and come to know better the Dolphin World. And of course I had a lot of fun too!”
–Alessandro Manzoli, Major Partner, Turin, Italy
“Wonderful meeting as usual! Great company, great people, great party. Keep up the good work.”
–Dr. Douglas Anderson, South Jordan, UT
“Many kudos to all those who made the arrangements! The logistics of that is astounding! Well done team!”
–Suzi Blair, Dischinger Orthodontics, Lake Oswego, OR
“You have created a product that has great value and has transformed an improved the methods of my operation. Thank you!”
–Dr. Alan Weber, Cincinnati, OH
“Truly pleased with turnout and opportunity to interact with other practice employees. Great new ideas and innovations coming up in the future.”
–Sharon Nolan, Butler Orthodontics, Grand Island, NE